Privacy Policy

PSA Home Appliances – How we handle your information

Effective Date: 1 January 2025 | Last Updated: 1 January 2025

1. About This Policy

PSA Home Appliances ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at www.psahomeappliances.com or contact us for appliance repair services.

2. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Your name, mobile number, and email address (when provided through our booking form).
  • Service Details: The appliance type, brand, and issue description you provide.
  • Usage Data: Pages visited, browser type, IP address (collected automatically by web servers for security).
  • Communication Records: WhatsApp or phone call records related to service bookings.

3. How We Use Your Information

We use your personal information solely to:

  • Process and confirm your appliance repair booking.
  • Contact you to schedule a technician visit.
  • Send service updates relevant to your booking.
  • Improve our website and service quality.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Security

We take reasonable precautions to protect your information. Form submissions are handled via PHP on a secured server. We do not store credit card or payment information on our website. However, no data transmission over the internet is 100% secure.

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience. We use Google Tag Manager and web analytics to monitor website traffic and understand user behavior. These tools collect anonymous usage data (such as page views, time spent, and referral sources) to help us optimize our website. You can control or disable cookies through your browser settings, though some features of the site may not function as intended.

6. Third-Party Services

We use third-party services on our website, including Google Tag Manager (for analytics), Google Maps (for location visualization), and WhatsApp (for quick customer messaging). These third-party providers have their own independent privacy policies governing their collection and use of your information. We encourage you to review their policies.

7. Data Retention

We retain service booking records for up to 2 years for quality assurance and warranty purposes. You may request deletion of your data by emailing us at service@psahomeappliances.com.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of any communications from us.

To exercise any of these rights, contact us at service@psahomeappliances.com.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:
PSA Home Appliances
Email: service@psahomeappliances.com
Phone: +91-9597226143

📞